OfficeJet 3831 will not print

[RonPoole]

    I recently purchased a new PC with Windows 11 and transferred all my programs and data from the old machine (Windows 10).  I also reconnected my two printers, a Brother HL‑1110 and an HP OfficeJet 3831, to the new PC using USB, after downloading the software and drivers for each machine.  The Brother printer works fine, but the OfficeJet will not print, even though the print dialog box in Word and other programs shows the printer as online and ready.

    If I reconnect the OfficeJet to my old PC it prints fine, so there is nothing wrong with the printer or USB cable. 

    I have uninstalled the HP software and reinstalled it several times.  Each time, the installation process reaches the "HP Device Setup Processes" screen, and navigates through (1) and (2), but after the screen "Information About your Device", a new blank window appears and nothing happens.  If I close this window, I am asked if I wish to continue or leave setup, but if I click 'continue' it returns to the blank screen.

    I have booted my PC into Safe Mode, uninstalled the driver software, and attempted the install process again, but still without success.  I have reset the printer to Factory Defaults and carried out the installation process again, but it still will not print.

     At some point during reinstallation, there is an option to run a test print.  If I select this nothing happens, but if I then select Internal Test Print this prints fine.  So the PC is recognising the printer, and sending the print command.

     One other mystery - if I try to run the HP Print and Scan Doctor tool I get a message saying "Cannot delete output file", and the program fails. 

     I really am tearing my hair out over this - is there anything anyone can suggest that might resolve this problem?

Many thanks