OfficeJet 5232 says I'm missing software

[DdPNorway]

Hello

When trying to scan documents directly from my printer's display, it says that I have to install the available software. Problem is that I have that very software installed. That is currently HP easy scan version 1.9.2. I'm using the printer wirelessly.

thanks in advance.

[asmita6658]

Hi @DdPNorway

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue.

To better assist you - What's the operating system installed on the computer?

The operating system mentioned on your post is  Microsoft Windows 10 (64-Bit) but HP Easy Scan is for a Mac OS. 

 Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[DdPNorway]

I made a mistake about the HP Easy Scan but the point is that I get the error message almost every time I try to scan a document. I have a Dell PC with Windows 10. I have tried to download all the drivers available and to restart the OfficeJet and PC. Regards. Davide

[asmita6658]

@DdPNorway

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

You may also refer to this document - HP Printers - How to Scan (Windows)

Let me know.