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‎08-15-2025 02:16 PM

HP Recommended

I have a friend with an OfficeJet 5255 who just replaced her old Windows 10 laptop with a new one running Windows 11. She was able to connect the laptop to the printer via WiFi, but each time she tried to print, it comes up as the FAX function by default and she has to manually re-select the printer model that ISN'T the fax function. I tried to manually re-add the printer using HP Smart, but it only finds the model as a Fax. Even when I try ti manually input the IP address, it still will not come up as a regular printer.

 

How can I fix this? Thank you in advance for any tips/suggestions/advice, etc. 😁

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