OfficeJet 5740 will not print using WINDOWS 10 using Eithernet or BlueTooth. Works with USB

[James30512]

OfficeJet 5740 will not print using WINDOWS 10 using WI-FI or eathernet. Works with USB or WINDOWS 7. Loaded the latest drivers and still didn't work.

[Jeet_singh]

@James30512,

Welcome to HP Support Community,

Is the printer and computer on the same network?

Let's start off by running Windows update troubleshooter: 

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Now run HP Print and Scan Doctor: 

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

I suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and OK - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

For more details, please use this support document for - HP Printers - Changing from a USB to a Wireless Connection

Here's the Instructions for you through a video - Click here

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[James30512]

I have run WINDOWS update checker and no problems found. I have removed and reloaded the printer drivers. I have ran HP PRINTER and SCAN DOCTOR. I locaks up when you tell it did not print a TEST page. I have this same problem on two different computers. We have taken them to a computer repair center and they have ran WINDOWS update checker and PRINTER and SCAN DOCTOR. It always comes back to the printer send the file to the printer but the printer doesn't get the file. I believe that the wireless/ eathernet protion of the printer driver is not correct.

[Jeet_singh]

@James30512,

I am afraid that the issue could be with the printer hardware. You can contact HP support to get printer service or possible upgrade options.

HP support can be reached on www.hp.com/contacthp

Select the product type.

Enter the serial number of your device or select let HP detect your product option.

Select the country from the drop-down.

You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!