OfficeJet 6962 Will Not Print in Color

[cwmette]

I have had this printer for home use for a handful of weeks, and it has been nothing but trouble.

Each time I want to use it, I pretty much have to uninstall the software and reinstall it to get it to talk to a computer.  What the heck?  If I am using the printer once or twice a week, an uninstall and reinstall shouldn't be necessary EVERY TIME.

Now, it only prints in black and white.  Again, I uninstall and reinstall the software (AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!).  Yes, it is set for color, greyscale is off, it is HP ink installed (we're still on the original cartridges that came with it).  I have cycled the power off, unplugged it, plugged it back in, and turned it on again.  I have removed the ink cartridges and reinstalled them.

If I print a test page, the color sections are missing.

If I scan an pciture on the printer, the viewscreen shows a color image, but it will print black and white.

[sandytechy20]

@cwmette

Welcome to the HP Forums. I would be happy to help you with your HP OfficeJet 6962 Printer. I understand that it is not printing in color and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Uninstall the printer software and install the printer with windows built in drivers.

Watch this YouTube video to uninstall the printer software.

You can also refer this document for more steps.

Install the printer with windows builtin driver.

You can refer this YouTube video to install the printer.

For more steps refer this HP Document.

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

Cheers.

[Saffell07]

I have the same issue. The original poster stated that they had uninstalled and reinstalled multiple times. As have I. I have even tried multiple different devices that I have set up on the printer.  None of this worked. I have done the clean printhead and the colors don't come out properly. The more times I do the clean printhead the worse it comes out, until it doesn't come out at all. 

[sandytechy20]

@Saffell07

Welcome to HP support community.

Make sure the ink cartridges are properly vented and seated correctly

1. Turn on the printer, if it is not already turned on.

2. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

   

3. Wait until the carriage stops moving before you continue.

4. Press the tab inward on the front of the old ink cartridge to release it, and then pull up on the ink cartridge to remove it from the slot.

   

5. Examine the vent area above the HP logo on the top of the ink cartridge.

   

6. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

   

7. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

8. 1. 

      Clogged vent

   2. With a straight pin, gently remove excess adhesive from the vent

   3. Unclogged vent

9. Turn the ink cartridge so that the ink cartridge contacts face downward, and then match the label color with the color dot on the carriage.

10. Slide the ink cartridge into its slot, and then gently press the ink cartridge down until it snaps into place.

    

11. Repeat these steps to inspect the vents on each of the ink cartridges.

12. Make sure each ink cartridge is firmly installed in its slot. Run your finger along the top of the ink cartridges to feel for any that are protruding, and if any are, press down firmly until each ink cartridge snaps into place.

13. Close the ink cartridge access door.

    

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[nplawyer]

I'm having the same issue. I have tried all of the fixes above, and, as usual, HP's support recommendations do nothing to help with the problem.  Uninstalling and reinstalling the printer software did nothing.  The ink cartridges are brand new and installed correctly.  It was printing just fine and hour ago.  Now, with no changes to any settings whatsoever, it will only print in grayscale, even though every setting shows that it is printing in color.  

[praveen196]

@nplawyer  Welcome to HP Community!

I recommend you to perform the following steps to isolate and fix the issue:

NOTE: You may skip any steps that have been attempted already.

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected to the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector.
• Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Please update the firmware on the printer by downloading it from this HP link: www.hp.com/drivers

NOTE: The printer needs to be restarted once the firmware is successful updates. 

Please try to print. If the issue persists then manually align the printer by following the below steps:

• From the printer control panel, open the Setup  menu.

• Open the Printer Maintenance or Tools menu.

• Touch Align Printhead.

• An alignment page prints.

Also, perform the following steps if the printer is unable to print in color: https://support.hp.com/us-en/product/hp-officejet-6960-all-in-one-printer-series/9514854/model/95147...

• Step 9: Make sure the ink cartridges are properly vented and seated correctly
• Step 10: Print a Print Quality Diagnostic Page.
• Step 15: Clean the printhead.

I sincerely hope this information helps. Please feel free to keep me posted for further assistance.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!