OfficeJet 7740 Pro Printer issues using MS Publsher (& LibreOffice Draw) in Windows 11

[Lloyd_Thrower]

I recently built a new computer and finally adopted Windows 11.  I downloaded and installed HP Software for my OfficeJet Pro 7740.  Instead of the OfficeJet Pro 7740 Printer Assistant (used in Win 10 on old computer), I now have the HP Smart application.  I use this printer to print large pages (A3) in MS Publisher.  The printer drivers do not work properly.  All box shapes and fonts are rendered very badly.  Vertical lines are vertical; however, all horizontal lines are "zigzaggy".  I tried printing an image and it came out the same way - i.e. horizontal dimension "zigzaggy".  I tried printing file using LibreOffice Draw and had the same issue.  I can print the same fonts in the same sizes in Word, Office or PowerPoint with no problem.  Suggestions????

(BTW, everything still prints fine on old Win10 computer with old drivers.  I just can't keep that one going for long)

[Hawks_Eye]

Hi @Lloyd_Thrower 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It seems you're experiencing printing issues with large pages (A3) using your HP OfficeJet Pro 7740 Wide Format All-in-One Printer in Windows 11, particularly with MS Publisher and LibreOffice Draw. Here are some steps you can take to address these issues:

Step 1: Update Printer Drivers

Ensure that you have the latest printer drivers for your HP OfficeJet Pro 7740. You can download and install the latest drivers from the HP Support website.

 

Step 2: Use the Correct Printer Settings

When printing from MS Publisher or LibreOffice Draw, ensure that you have the correct printer settings:

MS Publisher:

• Go to File > Print.
• Select your HP OfficeJet Pro 7740 printer from the list.
• Click on Printer Properties or Preferences.
• Ensure the paper size is set to A3 and adjust any other settings as needed.

LibreOffice Draw:

• Go to File > Print.
• Select your HP OfficeJet Pro 7740 printer from the list.
• Click on Properties.
• Ensure the paper size is set to A3 and adjust any other settings as needed.

 

Step 3: Firmware Update

Check if there is a firmware update available for your printer. Updating the firmware can resolve compatibility issues with newer operating systems:

1. Visit HP Customer Support - Software and Driver Downloads.
2. Enter your printer model (HP OfficeJet Pro 7740).
3. Download any available firmware updates and follow the instructions to install them.

 

Step 4: Use HP Smart App

Since you mentioned that the HP Smart app has replaced the OfficeJet Pro 7740 Printer Assistant in Windows 11, make sure that it is properly configured:

1. Open the HP Smart app.
2. Add your HP OfficeJet Pro 7740 printer if it’s not already listed.
3. Use the app’s tools to print a test page and ensure that communication between the printer and computer is working correctly.

 

Step 5: Configure Advanced Printer Settings

For better control over your print jobs, you might need to configure advanced printer settings:

1. Go to Control Panel > Devices and Printers.
2. Right-click on your HP OfficeJet Pro 7740 printer and select Printer Properties.
3. Go to the Advanced tab and configure any necessary settings.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye