OfficeJet 8012 stuck asking for setup cartridges after factory reset

[ArnaudCatFR]

Hello,

My HP OfficeJet 8012, product number 1KR71B, is stuck on “Insert the cartridges supplied with the printer” after I restored factory defaults from the printer menu.

I no longer have the original setup cartridges.

The printer is correctly detected by Windows 11, HP Smart and HP Print and Scan Doctor through USB. Reinstalling the full software package did not help.

The public Home–Back–Back–Home sequence does nothing on my printer.

Could an HP employee please send me the model-specific OOBE reset / setup-cartridge bypass procedure by private message?

Thank you.

[BeemerBiker]

This is the only bypass I know of

If the printer is not in warranty, then make sure the ink cartridge is in the warranty period before contacting an agent.

How to contact an HP agent:

Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.
If your HP product is out of warranty you can extend your PC coverage with HP Care Packs as described here.

This is basically a peer to peer community.

What was the problem that required a factory reset?

[ArnaudCatFR]

The printer was working correctly. I performed a factory reset from the printer's own Settings menu because I wanted to completely reset the printer and reconfigure it from scratch.

After the reset, the printer became permanently stuck on the message: "Insert the cartridges supplied with the printer."

I no longer have the original setup cartridges because the printer is 4 years old.

The printer is detected correctly by Windows, HP Smart and HP Print and Scan Doctor through USB. It is not a hardware failure.

I believe the printer is stuck in OOBE (Out Of Box Experience) mode after the factory reset.

Could an HP moderator please provide the OOBE Reset / OOBE Setup Bypass procedure for this specific model (HP OfficeJet 8012, product number 1KR71B)?

The factory reset was performed using the official printer menu, not any hidden service menu or unofficial procedure.