OfficeJet 8015e

[WW2196]

Since last week, we are having issue in remote print using HPSmart print ?  HP Smart app shows printer is ready with  a green check mark.  We tried to print a test pdf page but noting out of the printer and no error message.  It is NOT that Smart anymore  ! Any helps /suggestions would be very much appreciated.  

[Pallipurath]

Hi @WW2196,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you're experiencing difficulties with remote printing using the HP Smart app despite the printer showing as ready, follow these troubleshooting steps:

Restart Devices

• Turn off your HP OfficeJet 8015e and your computer.
• Unplug the printer from the power source.
• Reconnect the printer to the power source and turn it on.
• Restart your computer.

Remove and Re-add Printer

• Open the HP Smart app on your device.
• Remove the printer by clicking on its icon and selecting “Forget this printer.”
• Click on Add Printer to re-add the printer.

Update Printer Firmware

• Open the HP Smart app, go to the advanced settings, and check for firmware updates.
• Install any available updates and restart the printer.

Try a Wired Connection

• If possible, connect the printer to the router using an Ethernet cable to check if the issue persists when using a wired connection.

Print a Test Page via HP Smart

• In the HP Smart app, select Print a Test Page from the printer settings to see if the issue is resolved.

Clear Print Queue

• Check the print queue for any stuck jobs and clear them to prevent any backlog issues.

Take care and have an amazing day!

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Regards

Pallipurath.