OfficeJet 8022e: EasyStart Driver Installation Issue (Blank Screen During Setup)

[iJohnnyCash]

I am encountering an issue while attempting to install the HP EasyStart drivers for my OfficeJet 8022e printer. I specifically prefer using EasyStart over HP Smart, particularly for its superior scanner functionality.

Issue Description: After successfully detecting and selecting my printer in the EasyStart installation process, the setup appears to begin normally with a loading screen. However, after a few moments, the window turns completely white. At this point, it becomes unclear whether the installation is still progressing or has frozen.

System Configuration:

• Printer Model: HP OfficeJet 8022e
• Operating System: Windows 11
• Installation Method: HP EasyStart Driver Package

Steps to Reproduce:

1. Download HP EasyStart driver package
2. Launch the installer
3. Printer is successfully detected on the network
4. Select the printer
5. Setup begins loading
6. Screen turns white and remains in this state

I would greatly appreciate any guidance on whether this is normal behavior and I should simply wait longer, or if there are specific troubleshooting steps I should follow to resolve this issue.

Has anyone else experienced similar behavior with the EasyStart installation? If so, how did you resolve it?

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[iJohnnyCash · Accepted solution]

I wanted to provide a quick update regarding the HP EasyStart installation issue I reported earlier. The problem has been successfully resolved by using a different installer package. Specifically, downloading and running "HPEasyStart_16_7_5.exe" instead of "HPEasyStart-13.6.5-OJP8020_49_11_4670_1_Webpack.exe" resolved the white screen issue and allowed for a successful installation. The installation completed without any further complications.