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‎05-15-2023 07:55 AM - last edited on ‎05-15-2023 11:06 AM by Retired

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Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: OfficeJet 8025 failed to download update - HP Support Community - 8682192

Reply:

Hello

 

I also have this problem since 2 weeks.

Also when I try to configure the auto update function, to cancel this update (printer update options) it says that this option is "blocked by the admin". I cannot change this. Very strange because I never set an admin account on this printer.

 

Can you help me?

 

Kind regards

Petercbe

Category:
1 person had the same question
1 REPLY 1

‎05-15-2023 02:54 PM

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Having worked for HP/HPE for over 20 years I really would have thought this would have been resolved by now.  TO HP TECH: Does this have a fix/build number? This isn't a small issue to be bundled into a bigger patch, this is an immediate issue. Downgrade the FW if necessary as the issue is bigger than any fix it was meant to fix!!!!

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