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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
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‎11-25-2025 12:32 AM - edited ‎11-25-2025 02:04 AM

HP Recommended
Product: HP OfficeJet Pro 8730 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My OfficeJet 8730 is in SecurityLock

Admin PW could not be resettet

I need Admin Unlock Reset please

 

The "Encryption Credentials have expired"-troubleshooting does not work because all buttons in EWS are "locked by administrator".

I am the owner and administrator but something went wrong with resetting the PW.

I put my printer into another LAN-network and wanted to reset parameters in my new home but then something went wrong.

 

I need help and an admin unlock reset, please.

 

Can anybody help?

Reply
1 REPLY 1

‎11-25-2025 12:43 AM

HP Recommended

This "Encryption Credentials - troubleshooting steps" did not work.

 

In EWS all buttons are "locked by administrator". So I can't get to "advanced settings"

 

I am afraid I will need an administrator unlock reset

Reply
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