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‎01-19-2026 06:38 PM

HP Recommended

During setup, it asked me which type of firmware update I wanted, and I selected Automatic and then hit Next.  I then got a screen giving instruction if I want to change it later with a Continue button.  Nothing happens when I select the button.  It now just continues to show the firmware update selection screen.  I have turned off, unplugged for 60+ seconds, replugged in, and it immediately takes me back to the firmware screen.  I can't get back to the control panel's home screen.   I have lost WiFi connectivity to the printer and connected via Ethernet, but the HP app doesn't give any options for resetting the firmware update or resetting the printer at all.  

 

The HP Print and Scan Doctor does not recognize the printer.  When I try to add the printer via Windows, it requests a WPS pin, and the one inside the printer does not work.

 

How can I reset it without having access to the control panel?  Is there some other way to do a factory reset?

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