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HP Officejet H470
Microsoft Windows 10 (64-bit)

I work in a virtual environment and our thinclient machines need driver packages pushed through them using HP Device Manager.  I was hoping to find a driver installer, preferably .MSI that was just the drivers and not the Full Printer Suite.  The generic PCL6 drivers are not working correctly and the machines are seeing the printers as mass storage devices and not printers.

3 REPLIES 3
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@ATapper

 

Printer full feature drive has the .msi file.

 

Press Windows and R

And follow the below path.

 

Type %temp% and select the latest 7zSo&3E and select Setup Under setup select Product and you can find the .msi file.

 

Hoe this helps you.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

HP Recommended

Hell Raj,

 

Yes, the .MSI file is there, but it doesn't actually kick off any installation or anything.  When I try and just run it, it opens and immediately closes.

 

Any assistance would be appreciated.

 

P.S.

 

I had to look around at one point prior to this for getting the installation to work on a Win8 environment.  Using the Full installer, even though it was designed to run on it, it said it wasn't compatible, so I had to hold down control-shift and click cancel to get past the "This product type does not match the list of supported product types" message.  Perhaps that is the reason the .MSI installer isn't working?  Is there a way to bypass the check using command line code perhaps?

 

Thank you,

HP Recommended

@ATapper

Thanks for the reply,

 

I have sent you a private message, for the further course of action that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

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