OfficeJet Pro 6830 print error after Windows 10 update

[sam_malone]

After a Windows 10 update my (mother in laws) OfficeJet Pro 6830 printer (connected via WiFi) does not print anymore. I have tried to uninstall all HP related software and drivers and afterwards reinstall the printer driver through Windows as described in another post. 

The install process took a very long time, but finally it seemed to have ended successfully. The printer appeared in Devices and Printers and was marked as "ready". However, when I tried to print a document from Word, the initial print error came back. Nothing is wrong with the printer, because it is possible to print from another computer on the network. Can anyone please help me to solve this?

[sandytechy20]

@sam_malone

Welcome to HP support community.

Did you uninstall the printer from root level?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver

Update the printer firmware

Refer the steps mentioned in this HP document to update firmware:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[sam_malone]

Dear Sandy

I have done all that you described, but now I am not able to install the printer over the network nor USB. I can see and choose the printer in the setup program (it has an IP address), but after I while trying to install, I get an error that the printer could not be installed over the network. When I try to plugin the USB cable, the computer does not seem to detect that.

I have tried to install the printer through Windows – Devices and Printers, but the printer is marked with "no driver available".

I am a bit frustrated right now, and I cannot see a solution to the problem. Do you have any more ideas?

Best regards

Thomas 

[sandytechy20]

@sam_malone

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.