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‎10-20-2026 09:45 AM

HP Recommended
Operating System: Microsoft Windows 11

My OfficeJet Pro 6970 is locked and I don't remember the Admin username / password.

How can I force a reset to factory defaults?

Thanks for any help.

Category:
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1 REPLY 1

‎10-22-2026 08:56 AM

HP Recommended

Hi @anno_domini1962 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

We need to perform a Semi full reset to restore the printer back to its original settings.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


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