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‎08-26-2026 12:28 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

After updating the driver, the printer still shows error message and does not print. Cartridges still have enough ink w/ expiration date of 2027.

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1 REPLY 1

‎08-26-2026 12:35 PM

HP Recommended

If the printer started showing the error right after the driver update, try removing the current printer/driver completely and reinstalling the latest HP driver/software for the OfficeJet Pro 6978. Also check whether the printer shows any specific error code or message on its own display.

Since the cartridges still have ink and are not expired, the issue may be related to the driver, cartridge recognition, or the printer’s firmware rather than the ink level. If you can post the exact error message, it would be easier to narrow down the cause.

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