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‎06-19-2021 06:31 AM

HP Recommended
Product: OfficeJet Pro 7720
Operating System: Microsoft Windows 10 (32-bit)

Hi Team, 

Our relatively new OfficeJet pro prints A4 perfectly however A3 is always in black and poor quality. What is strange is the test print on A3 is perfect as is any web content printed from Chome. 

We have re ininstalled drivers a few times and firmware is up to date with no change to the A3 printing issue. 

 

Any ideas would be appreciated. 

Category:
7 people had the same question
1 REPLY 1

‎06-19-2021 07:25 AM

HP Recommended

Hi,

Please right-click the Start menu and select Run.

Type appwiz.cpl and press OK

Type HP into the search bar and let me know what exact options are shown in the results, to better understand what software type is currently installed and what further steps should be taken.

 

Shlomi



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