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‎10-18-2021 10:58 AM - edited ‎10-18-2021 10:59 AM

HP Recommended
Product: HP OfficeJet 7740
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

My printer keeps poping up a message saying memory device problem, "A problem with the USB Device has occurred. Remove the USB device, and then restart the printer." No usb device is connected or has been connected. i even tried inserting a usb drive just to see what it would do and it does the same thing. I have tried methods of such as disconecting the printer from power cord then unplugging the cord from the wall and waiting for 60 sec the plugging back in but nothing works. Sometimes it only happens once in a while and other times it is about 20 time a minute. i checked the firmware and it says it is up to date.

 

hp.jpg

 

Thanks

Ricky

Category:
1 person had the same question
2 REPLIES 2

‎10-18-2021 12:03 PM

HP Recommended

I could find no reference to this in documentation but we did have a similar issue with a laserjet recently. In the end we performed a factory reset and that resolved the issue. Might be a problem with a printer but I would start with a reset as tech support will ask you to do that before they consider repair options.

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‎10-18-2021 01:02 PM

HP Recommended

I did perform a "Restore Factory Defaults" and this did nothing. I then performed a "Semi-Full Reset and that did not do it either.

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