OfficeJet Pro 8020e - Cannot download full drivers/software for scanning

[SwarlitoSupreme]

Hello, 

Recently I had to unfortunately reset my PC, which led to me losing a lot of software I've accumulated over time- including the full drivers/software for my HP OfficeJet Pro 8028e. 

When I first purchased my printer, it was within warranty and I ended up having someone remotely go through my PC and fix the issue. My printer is long past it's warranty expiration date, but you would think clicking on a link to download the full drivers would be pretty straight forward.. apparently it isn't. 

I've tried to download the drivers from the HP website, as well as followed the instructions posted in several forum threads and YouTube videos - all with no success. 

I've removed my printer and re-added it to my Windows. I've tried to delete/uninstall the software in case the file(s) somehow got corrupted during download/install. I can download and open HP Smart, but I only get a few steps in before I receive an error message or the loading screen just goes blank/white and nothing happens. 

Can someone please advise me on how to fix this issue? 

[ferRX]

Hi @SwarlitoSupreme,

1. Please install the next driver for your scanner:

>> https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/COL117466/Full_Webpack-63.8.6459-SJ0001...

2. Once you install that software then open HP Scan and the scan your document.

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.