• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-02-2024 12:05 PM

HP Recommended
Product: HP OfficeJet Pro 8035e All-in-One Printer
Operating System: Microsoft Windows 11

Hi! I have an HP OfficeJet Pro 8035e printer. 

My internet service changed the modem and I am unable to connect wireless.

I connected wired, and was able to connect WiFi direct from my laptop.... BUT it says "driver unavailable"

 

Is there a driver?

Or... is there another way to connect/print from my wireless laptop to the wired printer?

3 REPLIES 3

‎06-03-2024 01:17 PM

HP Recommended

Hi @Avis25,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you're unable to connect wirelessly to your HP OfficeJet Pro 8035e printer after changing your modem, and you're encountering a "driver unavailable" error when attempting to print via WiFi Direct from your laptop, here are some steps you can take:

1. Install Printer Drivers:

  1. Download Drivers: Visit the HP Support website and download the latest printer drivers for your HP OfficeJet Pro 8035e printer. Make sure to select the correct drivers for your laptop's operating system.
  2. Install Drivers: Once downloaded, run the driver installer and follow the on-screen instructions to install the drivers on your laptop.

2. Verify WiFi Direct Settings:

  1. Printer Settings: On the printer's control panel, navigate to the WiFi Direct settings. Ensure that WiFi Direct is enabled and that the printer is discoverable.
  2. Laptop Settings: On your laptop, search for available WiFi networks. Look for the WiFi Direct network name (SSID) of your printer and connect to it.

3. Restart Devices:

  1. Printer: Turn off your printer, wait for a few seconds, and then turn it back on.
  2. Laptop: Restart your laptop to refresh the connection with the printer.

4. Use HP Smart App:

  1. Download HP Smart App: Install the HP Smart app on your laptop from the Microsoft Store or the HP website.
  2. Setup Printer: Follow the instructions in the app to set up your printer wirelessly. The app may automatically detect and install the necessary drivers.

5. Troubleshoot Connection Issues:

  1. Check Network Settings: Ensure that both your laptop and printer are connected to the same WiFi network, especially if you're using WiFi Direct.
  2. Firewall/Antivirus: Temporarily disable any firewall or antivirus software on your laptop that may be blocking communication with the printer.
  3. Reset Printer Network Settings: If you continue to encounter issues, you may need to reset the network settings on your printer and set it up again from scratch.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No

‎06-05-2024 01:54 PM

HP Recommended

Hi Rachel,

 

Thanks for responding with such detail. I'm following your advice and will come back to report!

 

Was this reply helpful? Yes No

‎06-05-2024 02:23 PM

HP Recommended

Hi @Avis25

 

Thank you for your response, 

 

Please feel free to reply to us and we will be more than happy to help you.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Take care and have a great day ahead!

 

Rachel571 

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.