OfficeJet Pro 8135e continued issues - driver not found

[Bumpa79]

I have installed and reinstalled and use wizard and checked wifi networks and done factory resets. I am frustrated.

I have done add a printer - it can find my printer but not the driver.

i have done the website route of downloading the printer... and it says it can't find the printer.

Please help.

[VikramTheGreat]

Hi @Bumpa79,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand your frustration, and we're here to help resolve this issue with your HP OfficeJet Pro 8135e All-in-One Printer on Windows 10 (64-bit).

Issue Summary:

• The printer is detected on the network, but the driver is not installing correctly.
• You've tried factory reset, reinstalling software, using the wizard, and manual installation, but the issue persists.

Step 1: Remove Previous Printer Installations Completely

1. Open Control Panel > Devices and Printers.
2. Right-click your HP printer and select Remove device (if listed).
3. Go to Settings > Apps > Installed Apps and uninstall:
   • HP Smart
   • HP OfficeJet Pro 8135e Software
   • Any HP Universal Fax or Scan drivers?
4. Go to Device Manager > Print Queues and uninstall any HP drivers listed.
5. Reboot your computer.

Step 2: Use HP Smart App Setup

If the full driver still fails:

1. Download HP Smart: HP Smart - Free download and install on Windows | Microsoft Store
2. Open the app and click “+ Add Printer”.
3. Let the app locate and set up the printer with the right drivers.

If the app says, “Cannot find printer,” ensure:

• The printer is on the same Wi-Fi as your PC.
• The printer is not in Sleep Mode (press the power button briefly).
• You temporarily disable any firewall or VPN.

Step 3: Download & Install Full Feature Software (Not Basic Drivers)

Use this official HP link:
👉 📥 HP OfficeJet Pro 8135e All-in-One Printer Software and Driver Downloads | HP® Support

1. Click “Download” next to HP Smart + Driver Setup Package.
2. Install as Administrator (right-click > Run as Admin).
3. During setup, ensure you choose Wi-Fi as the connection method.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat