OfficeJet Pro 8600 Printer Delays

[Michael_L]

I have 2 8600 printers the results are the same on both.  The issues have been going on for years. I had thought they were due to using old computers.  I just purchased new laptops last week and the issues continue.  I m currently using a Dell XPS 15 and XPS 17. (Just got them last week)

Issue 1. 

when I go into the HP printer assistant to scan, it takes bout 30 seconds to get from printer assistant page get  to the scan page

Issue 2.

When I print from an application like word or excel, it takes up to 20-30 seconds to start to print after I select print in the Word app or other apps.  When I use air print on my iPad, it works great with those documents starting almost immediately

I have deleted the HP apps numerous times as well as the driver.  I reinstalled them with no change. still delays.

While everything seems to work, the delays snuck in a few years ago and now that I have new computers, I would like to get rid of the delays.

Thanks

[Betty0610]

@Michael_L

Welcome to the HP Support Community.

Let's do a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Is it printing at a good speed from a phone?

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Michael_L]

Appreciate the response.

I tried to update the settings and selected apps: enable web services: auto update: 

It came back :Unsuccessful.  Web services (eprint and apps could not be enable).  I retried without success.

I clicked on enter proxy and was asked the username and password.

I am now outside my knowledge base.  I am not sure what user id and password it is asking for.  I am not sure how to configure the proxy if I do get in. 

When I retry to skip it asks for the proxy address.  What address is it asking for?

[Betty0610 · Accepted solution]

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Michael_L]

great help.

Thanks very much

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a great day!