OfficeJet Pro 8610 Regionalization

[laticr]

I am located in Costa Rica.  I just bought a number of ink cartridges for my printer in the US (Code CNxxxAN z10) but the printer is using cartridges CNxxxALz30.  The Latin American cartridges are very difficult to find here and that is why I bought the ones I have in the US.  The printer does not recognize the US cartridges.  What can I do?  I really like the printer.  I am using a MacBookPro with Ventura 13.5.1

[Nal_NR]

Hi @laticr,

Welcome to the HP Support Community

I'd like to help!

I understand you moved, and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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