OfficeJet Pro 8610 - Windows 10 Driver Issueusb and wireless connections

[SAMIR231]

I have the same problem with my HP Officejet Pro 8610. It was solved for few days only and now I suffer again. HP seems not to even try to help in solving this issue. They only chase the forum members to try and post their experience. This is not an acceptable attitude from such big company. HP should issue anew driver update that solve the installation problems with Windows 10.

[sandytechy20]

@SAMIR231

This is a great location to get assistance! I read your post and see that you are unable to install HP OfficeJet Pro 8610 drivers. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• Are you getting any error message while installing the driver?
• Did you do any hardware or software changes?
• How is the printer connected to computer, USB or wireless?

Meanwhile:

Install HP Support Assistant Software to automatically update the drivers.

Click here and refer the document to download the HP Support Assistant software.

Let me know how it goes.

Cheers.

[SAMIR231]

Thanks for reply.

The error messages received are:

(Windows can't install the HP Officejet Pro 8610 kernel-mode Print driver.) & ( The printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers). In the devices & printers the printer driver is not available.

Firstly, I installed the HP Officejet Pro 8610 printer while using Windows 7 on my PC. Later on I upgraded to Windows 10 and the printer contiued working without any problem. Recently I had some problem with my PC and I obliged to format and reinstall Windows 10 (64bit). Since then I can't install the printer. Sometimes once connected to the PC, the printer is automatically installed as fax only.

The printer is conneted to the PC both wireless and USB.

I've tried all available HP support tools such as HP Support Assistant Software, HP scanner & Printer Doctor but no vail. I downloaded the driver software available on HP website but does not work. It can't find the connected printer same as the driver CD came with the printer.

Thanks & Regards.

[sandytechy20]

@SAMIR231

Thanks for the reply.

I appreciate your time and effort.

I request you to contact HP Phone Support for further assistance on this.

Cheers.

[SAMIR231]

Your first comment was (This is a great location to get assistance!) and now I am being directed to HP Phone Support. The link you provided does not even open. Thanks for the great help I received from HP Support Agent.

[sandytechy20]

@SAMIR231

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers.

[SAMIR231 · Accepted solution]

Thanks to HP Phone Support PRINCE. He helped me to solve this issue and now my printer is working proberly in both USB and Wireless connections. This does not waive the HP's responsibility to publish  the required new driver that is compatible with Windows 10.

Thanks

[bpelot]

HP is ducking ter issue. I am not buying any HP Ink, because my HPOJPro 8610 cannot print anything with no driver.