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‎04-06-2020 02:35 AM

HP Recommended
Product: OfficeJet Pro 8610
Operating System: macOS 10.15 Catalina

I'm in the same situation as TMG323 from this conversation: 

https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Officejet-Pro-8610-Incompatible-Ink-Cartridge-Error...

I bought my OfficeJet Pro 8610 from the US, and bought HP original US cartridges.

I used the Virtual Agent as far as possible, and then it directed me to contact a real HP rep.  When I click the link, I am confronted by a messagebox that says: "This printer's warranty expired in 2015" (1 year after I bought it).  So if HP isn't going to support it, I should be able to use any printer cartridge I want to.  I bought legit HP original printer carts and still get this error.

1 REPLY 1

‎04-10-2020 08:45 AM

HP Recommended

Hi @FrankLum

Welcome to the HP Support Community. I'd be happy to assist you.

 

If you have bought the printer and the ink cartridges in the same region and still getting this error, kindly perform the steps mentioned in this document.

 

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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