OfficeJet Pro 9010e Twain Driver for Scanning

[Macinau]

I have just bought an HP OfficeJet Pro 9010e and am setting up the scanning which is the key feature I will be using. I am doing everything using HP defaults. However, now that it is complete, the printer seems to think I am only dealing with photos and appears to only have a WIA aquisition standard and not TWAIN as well. I can sort of scan and save in pdf but this is not good enough as I want to import pdfs as well and the software doesn't "see" these types of documents when I search amongst my folders. Similarly, when using Orpalis PaperScan software which is my preferred interface for scanning, it seems to confirm that only WIA is available with the printer and not TWAIN. Any assistance would be appreciated.

[Raj_05 · Accepted solution]

Hi @Macinau,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support