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HP Recommended
OfficeJet Pro 9012

I setup an OfficeJet Pro 9012 printer some month ago. After a firmware update the printer is locked with an admin password. How can I perform a reset of the admin password? Please help

2 REPLIES 2
HP Recommended

Hi @Hathor27,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

I see that you want to reset the admin password for your HP OfficeJet Pro 9012 printer.

 

We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Keep me posted and have a great day ahead! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
HP Recommended

Dear Rainbow23,

thank you for your private message - in between I made a phonecall directly to HP and ask for support: They told me the same trick 🙂

But: Why don't you publish this in a public place? It's awfull if I can not manage my own device any more - and if someone needs to hack it, there's always a way like that...

Thanks anyway
Hathor27

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