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HP OfficeJet Pro 9012e All-in-One Printer

Hi All ,
I bought new printer and connected via Wireless eero wifi system without any issue. After successful setup tried to print a document , however nothing happened.

After troubleshooting with HP support , I could see that only from browser direct print worked (any webpage) however, no other file type like pdf or image could be printed. 
Print from Adobe acrobat, Foxit Reader,Word or any other app print won't work. After giving print, print queue immediately says finished. No exception or error anywhere. 

After spendingin horrible technical troublehooting with HP engineer, it feels that I wasted my money and time on HP printer. If this doesn't get sorted in 1 or two day i will have to return as I have only Mac computers.

Troubleshooting performed:
Printer reboot
Wireless Modem reboot
laptop Reboot
Scanning works
Print - Chrome browser able to print of any html, however no other (like PDF) can be printed from browser either. 

Main Issue: Print doesn't work from Acrobat or any other application on MAC .  Tried , WORD, Text Editors, Foxit PDF, Adobe Acrobat reader,


Printer-1.jpgprinter01.jpg

Same printer ,same network and same file, printed normally via Windows 11 tablet.

Printer & device information below:

Printer:
HP OfficeJet Pro 9012e
Firmware latest
Driver current

Mac:

 

  Model Name: MacBook Pro

  Model Identifier: MacBookPro16,2

  Processor Name: Quad-Core Intel Core i5

  Processor Speed: 2 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 512 KB

  L3 Cache: 6 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

  System Firmware Version: 1916.40.8.0.0 (iBridge: 20.16.411.0.0,0)

  OS Loader Version: 540.120.3~22

  Serial Number (system): C02F21ZSML7L

  Hardware UUID: 4D790636-BE3B-5591-BCC6-ED1B8DA9CE30

  Provisioning UDID: 4D790636-BE3B-5591-BCC6-ED1B8DA9CE30

  Activation Lock Status: Disabled

HP OfficeJet Pro 9010 series:

 

  Status: Idle

  Print Server: Local

  Driver Version: 3.0

  Default: Yes

  System Printer Sharing: No

  Shared: No

  URI: paagent:dnssd://HP%20OfficeJet%20Pro%209010%20series%20%5B66BF44%5D._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21

  PPD: HP OfficeJet Pro 9010 series-AirPrint

  PPD File Version: 3.0

  PostScript Version: (3010.000) 0

  CUPS Version: CUPS/2.3.4 (macOS 12.6.1; x86_64) IPP/2.0

  Scanning support: Yes

  Scanning app: /System/Library/Image Capture/Devices/AirScanScanner.app

  Scanning app (bundleID path): -

  Scanning app version: 16

  Scanner UUID: 43B1C7A8-79AA-4BE5-9D4A-B7FCDC969E21

  Printer Commands: none 

  AirPrint Version: 1.8

  URF Version: 1.4

  Printer Firmware Version: MANHTNPP1N005.2242A.00:MANHTNPP1N005.2242A.00

  Added: Friday, 9 December 2022 at 3:34:21 pm Australian Eastern Daylight Time

  CUPS filters:

  image/jpeg: processed in printer

  image/urf: processed in printer

  Fax support: No

  PDEs:

-----
HP Technician/Support states issue is with Apple laptop, then why it works from browser.  Can't simple erase MAC on just whim of hp engineer. ...without a valid proof.


Error log from printer queue:

E [30/Jun/2022:15:38:51 +1000] [Job 1] Spooler service returned an error - Timed out waiting for interactive logon.
E [30/Jun/2022:15:38:51 +1000] [Job 1] Job held for authentication.
E [07/Aug/2022:20:36:06 +1000] [Job 2] Cannot connect to spooler service - No such file or directory
E [07/Aug/2022:20:36:06 +1000] [Job 2] Cannot connect to spooler service - No such file or directory
E [07/Aug/2022:20:36:06 +1000] [Job 2] Spooler service returned an error - (null)
E [07/Aug/2022:20:36:06 +1000] [Job 2] Cannot connect to spooler service - No such file or directory
E [07/Aug/2022:20:36:07 +1000] [Job 2] Job held for authentication.
E [09/Dec/2022:13:35:24 +1100] [Client 143] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:13:35:39 +1100] [Client 151] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:13:35:54 +1100] [Client 161] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:13:37:17 +1100] [Client 189] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:13:42:29 +1100] [Job 6] Job held by \"bhaskern\".
E [09/Dec/2022:13:42:30 +1100] [Client 224] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:02:22 +1100] [Client 56] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:02:37 +1100] [Client 64] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:02:52 +1100] [Client 72] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:03:08 +1100] [Client 80] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:03:21 +1100] [Job 2] Print job was not accepted.
E [09/Dec/2022:14:03:23 +1100] [Client 91] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:03:32 +1100] [Client 98] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:16:20 +1100] [Client 36] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:16:35 +1100] [Client 51] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:17:05 +1100] [Client 66] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:17:21 +1100] [Client 71] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:17:36 +1100] [Client 80] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:17:51 +1100] [Client 88] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:18:06 +1100] [Client 96] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:18:21 +1100] [Client 104] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:18:36 +1100] [Client 112] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:19:31 +1100] [Client 127] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:19:31 +1100] [Client 128] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:21:24 +1100] [Client 161] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:21:59 +1100] [Client 171] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:22:14 +1100] [Client 180] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:22:19 +1100] [Client 186] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:23:29 +1100] [Client 211] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:24:05 +1100] [Client 219] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:24:46 +1100] [Client 226] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:25:14 +1100] [Client 233] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:26:16 +1100] [Client 245] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:29:20 +1100] [Client 278] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:29:35 +1100] [Client 291] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:42:16 +1100] [Client 29] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipp._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:42:51 +1100] [Client 38] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipp._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:42:51 +1100] [Client 39] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipp._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:14:44:17 +1100] [Client 62] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipp._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:15:10:43 +1100] [Client 96] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipp._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:15:33:34 +1100] [Client 28] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipp._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:15:33:49 +1100] [Client 37] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipp._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:23:16:54 +1100] [Client 171] Bad URI "dnssd://HP%20OfficeJet%20Pro%209010%20series%20[66BF44]._ipps._tcp.local./?uuid=43b1c7a8-79aa-4be5-9d4a-b7fcdc969e21" in request.
E [09/Dec/2022:23:17:26 +1100] [Job 7] Print job was not accepted.
1 REPLY 1
HP Recommended

Hi @DEXTERX,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well.  Kudos to you on that score

 

Since you have tried all the possible options, Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-
HP Community Moderator



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.