OfficeJet Pro 9129e

[kennethb52]

I opted for the All In program a month ago and was sent this printer.  Yesterday it began displaying critical system errors such as C7.02.11.0B.    The printer would reboot and redisplay the message.  Support had me unplug the power cord and reconnect it.  Now the printer is in an infinite loop attempting to reboot.  I am told other customers have reported the problem and that HP is "working on it"  but could not provide an ETA on resolution.  Since I am an "All In" customer I requested that I be sent a replacement printer in the meantime but that request was rejected.  Any insight to this issue is appreciated.

[Max3Aj]

Hi @kennethb52, Welcome to the HP Support Community 

  

I understand you are facing an issue with your All-in Plan. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence  

Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support