OfficeJet Pro 9132e defaults to Letter size in Word

[mmg2]

I’m having an issue with my OfficeJet Pro 9132e printer. Whenever I print a document from Word, the printer driver defaults to Letter size, even though I’m using A4 paper.

What I’ve Checked:

• Word’s print settings correctly show A4 as the paper size.
• However, the printer driver still displays Letter.
• I have already set A4 as the default everywhere:
  • In the default printer settings
  • In the tray settings
  • Both in the driver and the web interface of the printer
  • And anywhere else I could find.

Temporary Workaround:

• If I change the paper size in Word print settings to something else, then switch back to A4, the printer driver updates to A4.
• However, the driver still defaults to Letter the next time I print.

Additional Info:

• My previous Canon printer didn’t have this issue—Word and the driver always used A4 correctly.
• I searched online and found many reports of this issue dating back to 2015, but no real solution.

Has anyone found a fix for this? Any help would be greatly appreciated!

Screenshots:

Word

Driver

[Dragon-Fur]

@mmg2 

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Not sure if there is anything I can add --

There are indeed limited places to adjust the paper size.

Examples - Ignore if checked / set

• Printer Control Panel  or  EWS - Tray and Paper and Default Print Options
• Printer Preferences - Shortcut = General Everyday Printing -- Optionally Edit and Save changes as a Custom Shortcut -- Leave the preferred Shortcut as selected -- Apply / OK to set in place
• Printer Properties - Select Default Shortcut for all jobs
• Word - Document Scale

Details

==========================================

Printer - Tray and Paper

User Guide - HP OfficeJet Pro 9130e Series

Page 26

and / or

Embedded Web Server (EWS) - Tray and Paper

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

Next (as available)

Section Print > Default Print Options > Select default options / tray

EWS_9135_Tray_and_Paper_8

EWS_9135_Print_Default_Print_Options_8

==========================================

Printing Preferences

Printing Preferences – Shortcuts / Selections

HP print settings guide

Topic Change print settings (Windows)

Sub-Topic Save preferred print settings

NOTE

When called from within printing programs / software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" / "Presets" or similar.

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer > Printing Preferences

Windows 10

Settings > Devices > Printers & scanners

Select Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts

Select / Highlight your preferred Shortcut

Click Apply > Click OK to exit

General Examples - Printing Preferences

9025_Printing_Preferences_Everyday_11

9135_Printing_Preferences_Everyday_Custom_3

==========================================

Printer Properties

=========================

Printer Properties  / Printing Defaults for all jobs

Windows 11 >

Settings > Bluetooth & devices > Printers and scanners

Select Printer > Printer Properties

Windows 10 >

Settings > Devices > Printers and scanners

Select Printer > Manage > Printer Properties

Next,

Tab Advanced > Printing Defaults > Select Shortcut > OK

Example - Printer Properties - Reprint / Default Shortcut for all Jobs

Printer_Properties_Reprint_6

==========================================

Word - Document Scale

Trouble with labels and possibly with other documents that include mixed content types:

Document Scale

There is a setting in Word that will "scale" a document for Letter / A4 paper.

If you are having alignment issues with your document (for example, labels, bottom of page chopped), UNCHECK this setting.

When printing directly from within Word

Setup:

Word > File > Options > Advanced

In Section Print (about 2/3 of the way down)

Check or UNCHECK "Scale content for A4 or 8.5 x 11" paper sizes

Click OK to save changes

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9132e All-in-One Printer

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