OfficeJet pro 8025 Stuck at firmware download unsuccessful

[Chung77]

I am on the instantink contract and can’t disable the auto update , the printer checks update itself and stuck at the 

[Rainbow23]

Hi @Chung77,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that your HP OfficeJet pro 8025 Printer is stuck on firmware update.

Please follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up the printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Adbam]

I have the same issue, I'm glad I'm not the only one.

I'm not sure how uninstalling and reinstalling the app will help? It's a printer issue - it's been fine until this update.

[Chung77]

exactly,  that suggestion doesn't make any sense at all

[Chung77]

the advise is useless,  HP need to fix the latest widely disrupted firmware upgrade

my firmware version is MALBECPP1N001.2243A.00   Built Date: 2022-10-19 

[Chung77]

it seems HP released a firmware upgrade tool

https://support.hp.com/gb-en/drivers/selfservice/hp-officejet-pro-8020-all-in-one-printer-series/242...

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