Officejet 5255 setup cartridge issue

[jgrowney]

My officejet 5255 is giving a “use setup cartridge error” I was not provided setup cartridges for this printer.  I have compatible HP branded instant ink eligible cartridges which should work according to the troubleshooting.  But I am still getting this error.  Can someone please assist.  Thanks! 

[Deep_World · Accepted solution]

Hi @jgrowney,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand how that “Use Setup Cartridge” error must feel, especially when you’ve already purchased HP-branded Instant Ink eligible cartridges. 

Could you please confirm:

• The cartridge numbers you’re using (for example, HP 63 or HP 65).
• Whether this is the very first time you’re setting up the printer, or if it was working previously with other cartridges.

Here are a few steps you can try in the meantime:

1. Power cycle the printer: Turn it off, unplug the power cord for 60 seconds, then plug it back in and restart.
2. Check cartridge seating: Remove both cartridges, gently wipe the copper contacts with a lint-free cloth, and reinsert them firmly until they click into place.
3. Update firmware: If the printer has been connected to Wi-Fi, check for firmware updates via the printer’s control panel. Sometimes updates resolve cartridge recognition issues.
4. Reset printer settings: From the printer menu, look for “Restore Defaults” or “Reset Printer.” This can clear setup errors.

I hope this helps. 

[zohaibhassan381]

Facing the same issue, but resolved after exploring the problem on the platform

[Deep_World]

Hi @zohaibhassan381

Thanks for your response and Thank you for letting us know that the issue has been resolved after exploring the platform. I’m glad to hear things are working smoothly again. Could you share the specific steps you tried to fix the problem? This will help us identify what worked well and also guide other customers who might face a similar situation.

Regards

Deep World