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‎11-25-2017 07:37 AM

HP Recommended
Product: Officejet 5745
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have an OfficeJet 5745 and have had no issues with it until now.  It says "ink cartridge problem".  I have installed a new HP ink cartridge and reset the printer several times.  It keeps saying the same thing and I cant print anything.  Please help. 

6 people had the same question
1 REPLY 1

‎11-26-2017 02:52 PM

HP Recommended

Hi @jtjgator,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you getting an "ink cartridge problem" error message on your HP e-All-in-One Printer.

 

This issue could occur if the electrical contacts on the cartridge or the printer are defective.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Ink Cartridges Problem

 

Let me know how this works.

 

You have a good day ahead.

 

Rainbow23 - HP Support.
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