Officejet 6500 creating huge scans for PDFs

[macmcd]

This is actually a scanning issue, but it's in an all-in-one printer.

Recently my old Officejet 6500 E709 creates bizarrely big scan sizes when saving as a PDF - 35.5 in. X something! When opened in Acrobat, they come up at about 25% for a full page view. To print, Actual Size shows in the print preview as a small center section, so I have to chose Fit, which seems to degrade output. This ONLY appears to happen when saving to a PDF format. JPEGs & others are fine.

Behavior is identical whether using the native Microsoft Scan app or another 3rd party app. (The original HP Solutions no longer supports the necessary flash version so won't complete scans.) 

I have another scanner that's fine; resulting PDFs are the proper size when previewed in Acrobat, even when selecting the 6500 as the printer. Uninstalling & reinstalling the driver/printer had no effect, using either the latest available HP driver (which installs HP Solutions) or the native Windows Add Printer route. The HPPSdr (HP Printer Solutions Dr.?) didn't identify any problem.

Can anyone tell me what's going on?

[Betty0610]

@macmcd

Welcome to the HP Support Community.

I'd be happy to help.

Please uninstall and reinstall Acrobat and see if that helps.

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day!

[macmcd]

I actually replied directly to the alert email for this but for the purposes of this forum:

With respect, that's a pretty standard response -  looking at everyone else's app's or hardware first. Doesn't usually help. And reinstalling Acrobat didn't.  If Acrobat is the issue, why does it view pdf's properly from my other scanner?

The issue appears to be with the image file that's created. As mentioned, Acrobat shows it's 35.4" x 48.7"!!  Even if I import the same pdf into other software, it's huge. Happens with both Feeder & Flatbed docs; colour or greyscale. Yet, as also mentioned, scans saved as JPEGs are normal.

See comments in my original post on deleting/ uninstalling & reinstalling the driver and the printer with no effect. Next?

[Betty0610]

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!