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- Officejet 6600 won't print - Mac

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10-03-2019 01:04 PM
I have an Officejet 6600 connected to a MacBook Air. It was working fine for a long time and all of a sudden won't print. It acts like it's printing. Says it's connected to the printer and waiting for the page to complete. It finishes, queue empties out, but nothing prints. I think it's a driver issue because I can scan just fine from the computer and it has no problem copying. I've tried removing the printer, reinstalled drivers. Unplugged everything and rebooted, nothing seems to work. The printer can print reports from the tools section so it can print. Not sure what else to try.
10-06-2019 09:57 AM - edited 10-06-2019 09:57 AM
@thetravler, Welcome to HP Support Community!
Like you mentioned it could be a driver issue. Your printer is AirPrint compatible, let us try adding the printer using AirPrint drivers.
Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
Remove and add the printer
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee