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‎10-23-2020 01:50 PM

HP Recommended
Product: Officejet 7410 All in One
Operating System: macOS 10.15 Catalina

New problem.  Error message: 

"One or more components of the HP printing software are corrupted or missing. The print job cannot be completed. To fix this situation, HP recommends reinstalling the print driver software."

I deleted printer from System Preferences/Printer and reinstalled latest driver from HP: 5.1 dated August 4, 2020. Install was "successful",

The Utility says status is Idle; it aligns and cleans heads, and prints test pages afterward and shows the printer's supply status. Yet, when trying to print from Word or the web, I get the message above.

The printer is wired to the networked as is my Mac.

 

2 people had the same question
1 REPLY 1

‎10-24-2020 01:54 PM

HP Recommended

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

 

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

 

If this solved your issue, please thumbs up and mark as solved!

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