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HP Recommended
Microsoft Windows 10 (64-bit)

Please can someone help me. I have been trying everything for days.

My printer is not connected the network anymore. I used to have an ip address but it was always offline, and now I have nothing.

I have tried to rest the network but it is locked (?) and the wizard is too.

I do not have an IP address to look in EWS,

Surely there is a way to restart?

1 REPLY 1
HP Recommended

@coxycrew

 

Welcome to HP support community.

 

Restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

 

Set up the printer on your wireless network

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch ( Settings ).

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

5. Follow the display instructions to complete the setup.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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