-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Officejet 7612 will not print 11x17

Create an account on the HP Community to personalize your profile and ask a question
11-29-2018 03:37 PM - edited 11-29-2018 03:44 PM
I am having an issue printing the 11x17 which should be an option. It is not showing up in options at all. Can someone please help me figure this out?
Thanks in advance 🙂
12-02-2018 03:50 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips to your technical queries.
Let's try the custom paper size in Windows, create the new size in the printer properties menu (Windows 10 and Windows 8 only) or Devices and Printers, and then select the new size for your print job.
Click on this link: https://support.hp.com/in-en/document/c03890386 for custom size printing.
If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-7610-wide-format-e-all-in-on... to download the
HP Officejet 7610 series Full Feature Software and Drivers.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee