Officejet 8600 plus Printing too far to the right

[Andy_P1]

Hi, I've been printing out withour any problems in the past, but since I've moved over to a new laptop with Windows 10 I haven't been able to print properly.   Prints look perfect in print preview, but when printing, it adds a margin of about 2cm to the left.   I've tried removing/re-installing, and searched various forums without success.   Can anyone help please ?

[The_Fossette]

@Andy_P1,

Welcome to the HP Support Community!

• From which application/software you are printing?
• Have you checked the settings in the application and also in the printer driver?
• Are you facing the same issue when you make a copy?

Meanwhile, I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Andy_P1]

@The_Fossette

Thanks for your advice, I will try the steps you have suggested.

The application I've having issues with is Excel 2016.   In hindsight, I have printed from Word, and Outlook without an issue, so the problem does seen to be just with Excel prints.  I'll let you know how I get on :-).

[The_Fossette]

@Andy_P1,

Please post your results, as I will be looking forward to hearing from you.

Good day!

[Andy_P1]

Good morning The_Fossette

I'm sorry to say, but I carried out the instructions stepe by step, and have exactly the same results.

Thank you for your advice anyway.

Andy.

[The_Fossette]

@Andy_P1,

I recommend you follow the below steps and check if it helps.

Please press Win + R on your keyboard to get the Run Dialog box. 

Type spool and press enter or click on the OK button. 

This will bring up the spool folder. Right on the 'PRINTERS' folder and select properties. 

On the printer properties popup, click on the Security tab. 

Provide Full Control to all the users listed there. Apply the changes. 

Now open devices and printers from the control panel. 

Right-click on your printer and select printer properties. 

On the printer properties popup, select the Security tab and provide full control/access.

Apply the changes and restart the computer and try to print. 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!