Officejet 8630 - Lost Printer Assistant

[SteveG5]

Hello,

I am having trouble with my Officejet 8630 not seeing the network.  It is connected via ethernet cable.  It was working, but no no matter what I have tried, it doesn't work.  I have deleted the printer and tried to reinstall and although it appears as an option with the network IP showing, it the PC and printer wont connect.  I have tried to reset the printer to factory defaults, rebooted the PC, etc.  Nothing seems to work.  Any help of suggestions are much appreciated.

[asmita6658]

Hi @SteveG5

Welcome to the HP Support Community. 

To better assist you - Are you able to print from any other devices? 

While you respond to that, try these steps -

Click on this link to download and run HP Print and Scan Doctor.

Try step#1 and 2 from here. 

Try accessing the EWS page -

1) Obtain the IP address of the printer, obtain the IP address by printing a network configuration page. From the printer control panel display, touch (Wireless), touch Settings, and then touch Print Network Configuration..

2) In a supported web browser on your computer or a mobile device, type the IP address or hostname assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12.

3) Go to Tools and print a Test Page.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!