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‎01-27-2023 06:34 AM

HP Recommended
Product: hp 8720

Our HP 8720 office jet all in one printer has stopped printing in color and had stopped duplex printing   Windows 10 OS

 

Printing a test page or any other print job only prints in Black and white I have checked the software and firmware for updates and all are up to date.   The printer ink is about 25% left in cartridges' and I've tried all the settings I can find related to "Color Printing"   and printing in Duplex.   

 

When I use the latest version of print doctor there are no problems found .This problem started about 2 weeks ago and I'm stumped. 

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6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-27-2023 11:06 AM - edited ‎02-04-2023 10:00 AM

HP Recommended

 

Good evening,

 

 

 

Glad your printer is working again.

 

Thanks for coming back.

 

Great night.

      

 

 

 

         

Bernard42.

View solution in original post

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5 REPLIES 5

‎01-27-2023 07:14 AM - edited ‎01-27-2023 07:20 AM

HP Recommended

Bonjour ,

 

Il va falloir désinstaller ton imprimante et télécharger le dernier pilote complet Hp.

Ici :

https://support.hp.com/fr-fr/drivers/selfservice/closure/hp-officejet-pro-8720-all-in-one-printer-se...

Il fait 115.8 MB.

Il faut supprimer le logiciel HP dans ajout/suppression de programmes.

Puis supprimer toutes le occurrences liées à ton imprimante dans Programme et Programmex84.

Redémarrer le PC, Puis brancher l'imprimante au secteur, l'allumer, mais laisser le cordon USB débranché coté imprimante.

Démarrer l'installation avec setup.exe du nouveau pilote, en faisant un clique droit sur setup.exe, installer en tant qu'administrateur. Ne brancher le cordon USB QUE lorsque l'on vous le demande pendant l'installation.

A la fin de l'installation, redémarrer le PC.

Tout doit fonctionner, maintenant. Merci de votre retour.

 

    Excellente Journée.

 

Bernard42.

Bernard42.
Was this reply helpful? Yes No

‎01-27-2023 07:49 AM

HP Recommended

Bonjour ,

 

Il va falloir désinstaller ton imprimante et télécharger le dernier pilote complet Hp.

Ici :

https://support.hp.com/fr-fr/drivers/selfservice/closure/hp-officejet-pro-8720-all-in-one-printer-se...

Il fait 115.8 MB.

Il faut supprimer le logiciel HP dans ajout/suppression de programmes.

Puis supprimer toutes le occurrences liées à ton imprimante dans Programme et Programmex84.

Redémarrer le PC, Puis brancher l'imprimante au secteur, l'allumer, mais laisser le cordon USB débranché coté imprimante.

Démarrer l'installation avec setup.exe du nouveau pilote, en faisant un clique droit sur setup.exe, installer en tant qu'administrateur. Ne brancher le cordon USB QUE lorsque l'on vous le demande pendant l'installation.

A la fin de l'installation, redémarrer le PC.

Tout doit fonctionner, maintenant. Merci de votre retour.

 

    Excellente Journée.

 

 

 
Bernard42.
Was this reply helpful? Yes No

‎01-27-2023 11:01 AM

HP Recommended

Thank goodness for Google Translate I was able to read your message 🙂  And  I did take your instructions and I installed as USB printer up dated everything and we now have a printer that is working fine... Thank you very much for your help.

Was this reply helpful? Yes No

‎01-27-2023 11:06 AM - edited ‎02-04-2023 10:00 AM

HP Recommended

 

Good evening,

 

 

 

Glad your printer is working again.

 

Thanks for coming back.

 

Great night.

      

 

 

 

         

Bernard42.
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Was this reply helpful? Yes No

‎01-30-2023 05:26 AM

HP Recommended

Yes, it seems like everything is working fine and we thank you for your help... Have a great week.

Was this reply helpful? Yes No
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