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Locked

‎08-16-2023 05:31 AM

HP Recommended
Product: HP OfficeJet Pro 9019/Premier All-in-One Printer
Operating System: Microsoft Windows 11

I recently purchased an Elitebook G9 Windows 11 Pro which installed without issue, until I tried to connect my OfficeJet Pro 9019. Firstly the HP Smart installation was blocked by my Microsoft 365 Business Pro Intune app, in which Microsoft had blocked their own Microsoft Store downloads. Once that was sorted HP Smart installed and ran successfully. Until the HP Support Assistant prompted me to download basic drivers (see below), which installed new scan and print apps but stopped the printer being found in HP Smart!

 

I had to uninstall the new drivers software, uninstall HP Smart, factory reset my printer and then install HP Smart again to revert back. But now HP Support Assistant wants me to download all over again. Is HP removing the HP Smart app and replacing with alternate apps or what?

iantha_0-1692185084313.png

 

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