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Locked

‎12-16-2020 11:22 AM

HP Recommended
Product: Officejet 6700 Premium
Operating System: macOS 10.15 Catalina

I followed the steps listed on the HP website for this issue, which were to un-install the drivers and install the HP Easy Start. I also updated the firmware and allowed the HP app within my Mac security settings. It is still populating the 'driver will damage you computer' prompts with the newly installed Easy Start.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-16-2020 11:29 AM

HP Recommended

Hi,

Please run Software update to ensure your Mac is up to date, there are many crucial updates up to the current 10.5.7 version:

https://support.apple.com/en-us/HT201541

 

Once completing the updates, follow below steps to reinstall the HP software and the problem should resolve then:

Follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎12-16-2020 11:29 AM

HP Recommended

Hi,

Please run Software update to ensure your Mac is up to date, there are many crucial updates up to the current 10.5.7 version:

https://support.apple.com/en-us/HT201541

 

Once completing the updates, follow below steps to reinstall the HP software and the problem should resolve then:

Follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎12-16-2020 01:09 PM

HP Recommended

That worked! Thank you so much!

Was this reply helpful? Yes No
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