Officejet Pro 6830 won't install in Windows 10

[ConnieBee]

My printer stopped scanning so I decided to reinstall it (it never printed properly either, I've had to email documents to the printer in order to print them, but that's another story).

I believe I have uninstalled it properly, but when I reinstall the driver the installation keeps running in circles, returning to the printer network connect screen each time after I have confirmed the network & IP address and the signal. It never gets to "Step 3."

The only way to stop this cycle is to go into the task manager and end the process tree. Then I have to go back and uninstall everything again even though it never completed the installation.

Help!

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

[ConnieBee]

Thank you!

The printer is now reinstalled and can scan again. Unfortunately, the application can't resolve my earlier printing issue. At least, that what it's telling me. I suspect when Windows 10 was installed some little bit of software was corrupted, because it worked fine in Windows 7.

[brike2001]

Tried everything. It keeps saying the complete driver is not installed but when it downloads the driver, it fails because driver is corrupted.