Officejet Pro 6968 no color printing. copy's in color, genuine cartridges, no option for blk/wh

[thebull350]

The printer was printing in color, now there is no option to choose black/white or color. I have done the hard reset as recommended. I have also uninstalled all hp driver info from registry and re-installed from hp's site. this allowed it to work for a few day's, then all color printing stopped yet again. if I use the hp app it works, but I loose functionality with scanning. we have this printer networked to 7 other computers all running windows 10. when I run the status report it also prints in color. yes, they are genuine cartridges (always have been). very frustrating. not sure what other options there are? the printer has only printed 1700 pages as we mostly use it as a scanner. 

[Jay_G24]

Hi @thebull350

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Let's try adding the printer with windows built-in drivers-

Set Windows Update to automatically download driver software

Confirm that your computer is set to automatically download driver software.

1. In Windows, search for and open Change device installation settings.

2. In the Device Installation Settings window, select the Yes option, and then click Save Changes.

   

try step 2 onwards in the document- Installing and Using the Windows Built-in Print Driver

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[thebull350]

no luck with the above proposed fix. 

[TEJ1602]

@thebull350

If the printer is connected wireless, follow the steps below-

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname” , then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!