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‎04-27-2019 06:35 PM - last edited on ‎04-27-2019 07:03 PM by Retired

HP Recommended

I am having the same issue with my HP Officejet Pro 6978, error message 0x610004a, in which the carriage will not move, there are no signs of paper jams and the printer will simply not respond by following any of the instructions posted anywhere by HP.

 

I would like to know where I can take the printer for a warranty repair.  It was purchased less than 6 months ago from Costco in Burlington, Ontario.  Otherwise, this is a piece of junk and its a shame that its likely going to cost more to service the printer than to buy a new one.  Speaks to how our society works, buy something for $100 and throw it out with no support from the manufacturer to divery waste.

1 REPLY 1

‎04-28-2019 06:41 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Would suggest that you contact HP for a replacement printerif the printer is under warranty.

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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