Officejet Pro 7740 Wide Format - Change Region to Latin America (Mexico)

[FedericoJ]

Hello, I bought the printer in Canada and now moved to Mexico where I bought replacement cartridges 954 that are not compatible with the NA regional settings. 

I read multiple threads on this subject so understand the process involved. I already installed HP Smart on my Win 11 laptop and connected the printer via USB cable.

Can you please help with the regional reset codes ?

Thanks, Federico

[zoey7886 · Accepted solution]

@FedericoJ, Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on thislink.  

  

Keep me posted.  

  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!  

Regards,

[FedericoJ]

Hello Zoey7886,

Thank you so much for the Reset Codes that you provided via personal message.

The reset process was easy and straightforward and I can now reuse my HP Printer with the local cartridges.

I very appreciated your rapid and efficient support.

Have a great day!

Federico J

[zoey7886]

@FedericoJ, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,