Officejet Pro 8100 software not wanting to install

[AlpineKid63]

Have a Windows 11 PRO desktop connected to a Netgear router.

Did have an Officejet Pro 8100 connected to a switch that is connected to the router. Now it is connected to the computer.

Have been having problems with the 8100 not being seen when I print from Word or Excel or Paint or other programs. I was having to unplug the network cable & power cord from the 8100, plug those two back in to get printing done.

I thought that there was something wrong with the printer software. So I went to Control Panel and deleted the 8100 & then went to "Programs and Features", then remove all occurrences in "Program" and "X86 Program". Restarted computer. Went to https://support.hp.com/us-en/drivers/hp-officejet-pro-8100-eprinter-series-n811/model/4323213?sku=CM... for the HP Officejet Pro 8100 ePrinter series - N811 Full Feature Software and Driver which I have started to install. The program gets to “Installing” showing a progress bar. It has been over 30 minutes and nothing is happening. Install program name is Full_Webpack-1323-OJ8100_Full_Webpack.exe.

HPSmart did not what to find the Officejet Pro 8100. HPSmart would show it offline also.

[ferRX · Accepted solution]

Hi @AlpineKid63 

Try to install the next driver:

>> https://ftp.hp.com/pub/softlib/software12/COL40111/bi-108870-3/Basic_Webpack_x64-1323-OJ8100_Basicx6...

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[AlpineKid63]

I clicked on the link provided and the 'Installing' bar is in the same place as in the picture I posted.

Have decided to go with a different printer altogether.

Thanks for the help though.

[AlpineKid63]

This software does not like Windows 11 Pro.

The installation program is still there aver I clicked on 'Cancel'.

Stupid software.