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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Officejet Pro 8600 Plus - Driver problem

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02-18-2022 04:14 PM
Officejet Pro 8600 Plus Drivers
When drivers were updated a ddl would install with Basic or Full new drivers. I have tried every piece of advice but no go when printing from PC (Win10, 16 GB). The PC sees the printer but keeps displaying "not installed". I can print a test page from printer, also scan to PC. Is there a fix or where can I get an old driver? Thx in advance.
02-18-2022 04:30 PM
Officejet 8610 driver replaced by Smart driver-NOT
Moved to a new computer and driver was replaced.
(replaced windows 10 with windows 10Pro)
The new driver will not support double sided scanning, adding
pages to a PDF, has a smaller range of resolution settings, has reduced paper
size options and I have problems connecting a second computer wirelessly.
Where Can I find the old driver?
02-22-2022 01:31 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue.
Download and run HP Print and Scan Doctor: Follow steps from the link: Click here
Root level uninstall and reinstall printer drivers:
- Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
To reinstall, click here.
Hope this helps! Keep me posted for further assistance.
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I am an HP Employee