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HP Recommended
Officejet 8610 Pro
Microsoft Windows 10 (64-bit)

Hi, I tried to restart my printer and got a "C0260000" error on a blue screen and then it told me to turn the printer off then back on.  Every time I turn it on, it cycles thru the same error.  What do I do?!

1 REPLY 1
HP Recommended

@asmaley, Welcome to the HP Support Community!

 

This seems like a hardware issue with the printer. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any paper jams inside the printer and make sure the print carriage is moving freely.

Re-insert the ink cartridges and check for the issue.

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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